In late 2005, Internet giant Google purchased a leading web analytics firm, Urchin, and began offering the service free of charge to certain well-placed technology publications’ web sites. Not long after that, Google launched the Google Analytics service based on the Urchin software, offering it to the general public as a completely free service. Response was incredible—overwhelming—and a quarter of a million new accounts were created overnight, with an estimated half to three-quarters of a million web sites tracked.All of this caught Google unprepared, and people had to be turned away because there weren’t enough resources to support everyone who wanted an account. Google began taking e‑mail addresses for interested webmasters who couldn’t be accommodated at launch. How did this happen? How did Google so grossly underestimate the demand for Google Analytics? After all, at $200/month, Urchin did okay—it had good software and a relatively low price point for the industry, but it wasn’t exactly
inundated with clamoring customers. Apparently, assessments based on Urchin’s sales weren’t exactly accurate. The demand for real analytics is huge, and the price tag of free is exactly the price tag that draws in the masses.
But what are analytics? Most webmasters know enough to realize that they need analytics. But do they know how to read them? How to use them? Are analytics just site stats on steroids, or can they be used by the average webmaster,
who is a layman and not a professional, to improve the performance of a web site? The answer is that, with Google Analytics, the average webmaster can use analytics to improve the performance of a site. And well over a half-million users have figured this out, using Google Analytics.
So many users have turned to Google Analytics and begun to make suggestions about the program that the design team at Google decided it was time to implement some new features and make the application user friendly. And that’s how the Google Analytics 2.0 application was born. Then, continuing in that vein, Google Analytics has consistently been changed and updated as features have been added, changed, and removed.
The purpose of this post, about Google Analytics, is to explain the concepts behind analytics and to show how to set up Google Analytics, choose goals and filters, read Google Analytics reports and graphs, and use that information to improve your web-site performance. Advanced information about topics such as filtering, goal setting, and e-commerce tracking, and more in-depth explanations of some of the theories of analytics, are among the new features added. i will provide numerous examples of the ways companies use these reports to do business better, and I illustrate how some of the functions of Google Analytics works down the road .